This policy covers every purchase made on rinkats: plans, additional seats and AI credit packs. Plans renew automatically each billing period until they are cancelled.
At a glance
| What happens | When it takes effect | Further charges | Refund of the current period |
|---|---|---|---|
| You cancel your plan | At the end of the period you have paid for | None | You may ask within 24 hours of the payment; rinkats decides |
| You close your organisation | Immediately | None | Not automatic; you may ask support |
| You upgrade your plan | Immediately | The difference for the days left in the period | Not applicable |
| You downgrade your plan | At your next renewal | The lower price from then on | Not applicable |
| You add a seat | Immediately | One full month for the seat | You may ask within 24 hours of the payment; rinkats decides |
| You remove a seat | At your next renewal | The lower amount from then on | None |
There is no fee for cancelling, closing or changing your plan.
Cancelling your plan
Your organisation's administrator or billing user can cancel the plan at any time in rinkats, from Plan & billing. You do not need to write to us.
- No further charges. Once you cancel, your plan does not renew and nothing more is charged.
- Access until the end of the period. Your organisation keeps working until the end of the period you have already paid for, then the plan ends.
- Changing your mind. Until the period ends you can keep your plan. Because a cancelled automatic payment cannot be restarted, keeping your plan means approving a new automatic payment that starts when the current period ends; nothing is charged before then.
If you cannot cancel in rinkats, use Ask us to cancel on the same page while signed in as your organisation's administrator, and we will cancel the plan for you and confirm by email.
Closing your organisation also cancels its plan automatically (see below). A trial is not charged.
When a plan ends
A plan ends when a cancelled plan reaches the end of the period you paid for, when a trial ends, or when a renewal payment cannot be collected. From then until a plan is bought, your organisation is locked: only its administrators and billing users can sign in, and only to choose a plan. Buying a plan restores access for everyone at once. Nothing in your organisation is deleted while it is locked.
Closing your organisation
If an administrator closes your organisation in rinkats, its plan is cancelled at that moment and nothing more is charged. Access ends for everyone straight away. The remaining days of the current period are not refunded automatically; to ask for a refund of them, write to support@rinkats.com.
Changing your plan
- Upgrading takes effect at once. You pay only the difference for the days left in the current period, and the new price applies from your next renewal.
- Downgrading takes effect at your next renewal. You keep your current plan, and everything it includes, until then.
- Adding a seat is charged for one full month straight away. You can ask for a refund of it within 24 hours, like any other payment.
- Removing a seat takes effect at your next renewal. You keep the seat until then, and it is not refunded.
Because of how automatic payments work with Indian banks, every plan or seat change asks you to approve a new automatic payment. Your previous automatic payment is stopped as soon as the new one is in place, so you are never charged twice for the same period.
Refunds within 24 hours of a payment
You can ask for a refund of a payment within 24 hours of the payment. The 24 hours run from the time on your payment receipt.
Every request is reviewed. Whether a refund is given, and how much, is rinkats' decision.
To ask for a refund, write to support@rinkats.com within the 24 hours with your organisation's name, the account email and the payment reference from your receipt. Please do not send card numbers or passwords.
After 24 hours
After 24 hours, a payment is not refundable for the period it paid for. Cancelling still stops every future charge. These are always refunded in full, whenever you tell us:
- a payment taken twice for the same purchase;
- a charge made after your plan was cancelled or your organisation was closed;
- an amount different from the price shown when you bought.
How long a refund takes
An approved refund goes back to the original payment method (the same card, UPI account or bank account). Banks usually credit it within 5 to 7 business days of the refund being started.
If money left your account but the payment failed, your bank or our payment provider normally reverses it automatically within 5 to 7 business days. If it has not come back by then, write to us with the payment reference and we will follow it up.
If we close your account
If we close your organisation's account for any reason other than a breach of our terms of service, you may ask for a refund of the remaining days of the period you paid for. Whether a refund is given, and how much, is rinkats' decision.
Contact
Email support@rinkats.com, or see the contact page for every way to reach us.
This policy does not limit any right you have under the law that cannot be excluded.