Senior Proxy Engineer (Netskope / McAfee)

Roles & Responsibilities

1. Lead and mentor L1 & L2 engineers team

2. Manage day-to-day configuration, administration, and monitoring of network security infrastructure in a 24/7 environment

3. Investigate, isolate, and resolve PROXY incidents with RCA and ensure ticket closure within SLA

4. Commission, implement, and integrate PROXY solutions with AD, IAM, SIEM, SOAR, and email tools

5. Conduct daily performance checks, periodic audits, and compliance patch updates

6. Coordinate with OEMs for TAC support, RMA, and reconfiguration of PROXY

7. Create technical documentation, SOPs, run books, and as-built network diagrams

8. Troubleshoot layers 1 through 7 of the OSI Model and conduct packet analysis using Wireshark/Pcap

9. Design and implement PROXY solutions for DC/DR/Cloud and branch office environments

Ideal Candidate

1Strong Proxy / Network Security Profile with hands-on troubleshooting and policy-management depth

2Mandatory (Experience 1): Must have 3+ years of hands-on experience managing Proxy solutions (Netskope, McAfee, or equivalent), with strong product knowledge and proficiency across proxy management consoles.

3Mandatory (Experience 2): Must have hands-on experience commissioning and implementing Proxy solutions, integrating with management and authentication / authorization tools (email, AD, IAM, SIEM), and designing/deploying Proxy solutions and security policies for DC / DR / Cloud and branch-office environments.

4Mandatory (Tech skill 1): Must have experience across Windows / Linux / Unix, hands-on packet capture and analysis (Wireshark / pcap), and troubleshooting across OSI Layers 1–7.

5Mandatory (Tech skill 2): Must have experience managing policies and exceptions, and incident / problem / service-request / change / configuration / capacity management, using network monitoring tools to isolate events before service degradation.

6Mandatory (Tech skill 3): Must have experience automating and integrating tools via scripting / SOAR and REST API / SDK with security dashboards and Infosec tools (AD, IDAM, PAM, SIEM, SOAR).

7Mandatory (Experience 3): Must have experience investigating, isolating, and resolving Proxy incidents with RCA, coordinating helpdesk / IT / application teams on high-severity incidents, and ensuring ticket closure within SLA with SLA reporting.

8Mandatory (Experience 4): Must have OEM coordination experience (TAC, RMA, replacement, reconfiguration), patch updates / upgrades per bank compliance and audit requirements, timely closure of compliance / audit points, daily performance checks, and periodic audits.

9Mandatory (Skill): Must be able to create technical documentation, as-built diagrams, inventory / security documentation, SOPs / runbooks, and maintain the ITSM knowledge base.

10Mandatory (Leadership): Must be able to lead and mentor L1 and L2 engineers.

11Mandatory (Communication): Must be comfortable reading packet captures (Wireshark/pcap), with excellent verbal and written communication, strong ownership, and a demonstrated ability to solve complex issues under pressure.

12Mandatory (Domain): Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.

13Mandatory (Note): Must be comfortable with a 24/7 NOC rotational shift environment at the client site (IDFC Bank, Airoli, Navi Mumbai), able to work in a fast-paced

14Preferred (Certification): Product certification in Netskope or McAfee Proxy.