Salesforce OMS Architect (6-Month Contract)

Roles & Responsibilities

1. Define end-to-end Salesforce OMS architecture aligned with business, technical, security, and operational requirements.

2. Design order lifecycle models, including order capture, validation, fulfilment, shipment, cancellation, return, exchange, refund, and closure.

3. Design fulfilment orchestration for scenarios such as: Ship-from-Warehouse, Ship-from-Store, Buy Online, Pick Up In Store, Buy Online, Return In Store, Order splitting, Back-orders and pre-orders.

4. Define inventory allocation, reservation, availability, and synchronization processes.

5. Design integrations between Salesforce OMS and eCommerce, POS, WMS, ERP, payment, tax, logistics, and customer service platforms.

6. Establish API, event-driven, batch-processing, monitoring, error-handling, retry, and reconciliation patterns.

7. Lead solution design workshops and translate business requirements into technical specifications.

8. Produce architecture documents, data models, integration specifications, technical designs, and architecture decision records.

9. Ensure solutions follow Salesforce and enterprise architecture best practices.

10. Provide technical leadership to Salesforce OMS developers, integration developers, testers, and business analysts.

11. Review technical designs, code, configurations, and integration implementations.

12. Support system integration testing, user acceptance testing, performance testing, deployment, cutover, and hypercare support.

13. Identify technical risks, dependencies, design gaps, and potential scope changes.

14. Provide guidance on data migration, data quality, security, scalability, performance, and operational support.

15. Support knowledge transfer to client and internal support teams.

Ideal Candidate

1Strong Salesforce OMS Architect Profile with proven full-lifecycle Order Management implementations and omnichannel fulfilment design

2Mandatory (Experience 1): Must have 8+ years in Salesforce architecture, solution design, or enterprise application delivery, including at least 3+ years specifically on Salesforce Order Management (OMS), with 2+ full-lifecycle OMS implementations led as architect.

3Mandatory (Experience 2): Must have led at least two full-lifecycle Salesforce OMS implementations as lead / architect, with proven experience designing and implementing Salesforce Order Management solutions

4Mandatory (Experience 3): Must have strong knowledge of the Salesforce OMS order lifecycle, order capture, validation, fulfilment, shipment, cancellation, returns, exchanges, refunds, and closure, plus inventory allocation, reservation, availability, and synchronization.

5Mandatory (Experience 4): Must have designed fulfilment orchestration for omnichannel scenarios, Ship-from-Warehouse, Ship-from-Store, BOPIS, BORIS, order splitting, back-orders, and pre-orders.

6Mandatory (Experience 5): Must have strong experience integrating Salesforce with commerce / eCommerce platforms, POS, WMS, ERP, payment gateways, and tax / logistics platforms.

7Mandatory (Experience 6): Must have experience with omnichannel commerce, retail, eCommerce, or consumer-facing platforms

8Mandatory (Tech skill 1): Must have a strong understanding of REST APIs, event-driven architecture, middleware, asynchronous / batch processing, and integration monitoring, error-handling, retry, and reconciliation patterns.

9Mandatory (Tech skill 2): Must have deep knowledge of the Salesforce OMS data model and Connect APIs.

10Mandatory (Tech skill 3): Must have experience with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, Data Cloud, or related Salesforce products, plus Salesforce environments, release management, deployment, security, and data management.

11Mandatory (Skill 1): Must be able to lead solution-design workshops, translate business requirements into technical specifications, and produce architecture documents, data models, integration specs, and architecture decision records.

12Mandatory (Skill 2): Must be able to provide technical leadership to OMS / integration developers, testers, and BAs, review designs/code/configurations, and support SIT, UAT, performance testing, deployment, cutover, and hypercare.

13Mandatory (Communication): Must be able to communicate complex technical concepts to technical and non-technical stakeholders, and work with distributed delivery teams and external vendors.

14Mandatory (Note1): This is a 6-month contract role. Candidate must be comfortable with the contract engagement and able to join immediately (urgent — onboarding within ~a week)

15Mandatory (Note 2): The candidate will be on TalentXO’s payroll.

16Preferred: Good knowledge of Salesforce Agentforce and the role of AI agents in improving order lifecycle management, returns processing, and customer experience.